Transforming into Digital Masters in the Next Normal

In this edition, we examine factors affecting the industry and its leaders’ points of view. The report analyzes sector shifts and explores how banks’ client-visible innovation is important both in retail and B2B segments. The report examines the behavioral shifts and needs of 8,600 consumers surveyed across 21 countries and provides rich insights from 45 executive interviews conducted across 11 countries. The report highlights the need for infrastructure modernization and digital transformation. We also looked at banks’ navigational strategies in light of new risks spurred by encroaching digital players and global giants and unforeseen black swans such as COVID-19.

Corporates' trust and loyalty to banks are contingent upon value-added offerings

As a result of COVID-19, treasurers are focusing on counterparty risk, connectivity solutions, payments automation, and cybersecurity. Therefore, they expect their bank partners to deliver better API integration with ERP systems, risk management, and real-time payments and tracking.


What do treasurers expect from their banks?


World Payments Report 2020

The World Payments Report 2020 from Capgemini is the leading source for data, trends and insights on global and regional non-cash payments, the key regulatory and industry initiatives (KRIIs), and today’s dynamic payments environment. This 16th edition highlights the need for payment firms to rapidly prioritize technology transformation in order to become digital masters and stay competitive.

Download now

By continuing to navigate on this website, you accept the use of cookies.


Close cookie information