Rise of e-commerce and mobile payments

According to our survey, e-commerce is likely to be the next growth engine for digital payments. The number of consumers who make 51–100% of monthly purchases via e-commerce nearly doubled during the pandemic, and the transition from retail to e-commerce will continue even after the virus has been contained.


As shoppers turn to e-commerce post-pandemic, many explore mobile payments


World Payments Report 2020

The World Payments Report 2020 from Capgemini is the leading source for data, trends and insights on global and regional non-cash payments, the key regulatory and industry initiatives (KRIIs), and today’s dynamic payments environment. This 16th edition highlights the need for payment firms to rapidly prioritize technology transformation in order to become digital masters and stay competitive.

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