— October 2022

World Payments Report

Winning with SMBs: Optimizing Technology and Data to Drive Deep Engagement

Traditional banks and payment service providers are struggling to provide innovative solutions to small and medium businesses (SMBs) ─ a segment worth nearly USD850 billion worldwide. As a result, nearly 90% of SMBs say they are reconsidering their relationships with their incumbent providers, leaving open space for FinTechs and others to gain competitive advantage.

  • Bank and payments service providers must realign priorities to meet changing SMB market dynamics to build increased relevance and growth.
  • These players must assemble a composable payments platform powered by harmonized data to enhance SMB customer journeys and boost engagement.
  • Firms must also explore opportunities to augment existing payments capabilities via DLT and other solutions.

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— Report

Top trends in payments 2023

Despite macroeconomic headwinds in 2023, there's likely no stopping the exponential growth of digital payments - it's an exciting time for payments providers.

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— SIBOS 2022

Delivering Integrated Payments for Small & Medium Businesses to Boost Engagement

Join our Meet the Experts session to understand how banks and payment firms can capture the SMB value proposition through a platform strategy and implementing ISO 20022.

Our expert panel will include Bruno Mellado, Head of Payments & Collection, BNP Paribas, Petia Niederländer, Director of Payments, Risk Monitoring and Financial Literacy, Austrian National Bank (OeNB), Adrian Davis, GTM Lead Financial Services and Insurance, Strip, and Nick Kerigan, Managing Director, Head of Innovation, SWIFT.

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— Partner with Capgemini

Payments modernization is crucial to your business growth. As technology, competition, regulators, and customers continue to raise the benchmark, your ability to respond at speed and scale becomes critical. Capgemini can help you solidify your competitive position with small and medium businesses (SMBs) - and indeed across all your priority customer segments - while also maximizing ROI through a comprehensive offering of next-generation payments solutions.

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